• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order has been processed, you will receive a shipping confirmation message with tracking details.

• Please ensure your delivery address and contact information are accurate. EBOSS Global will not be responsible for delays or failed deliveries caused by incorrect details provided by customers.

• We offer nationwide delivery across Malaysia using trusted courier partners.

• Standard delivery time is 2–5 business days, depending on your location and courier service.

• Shipping fees are calculated automatically at checkout based on your delivery address.

• Once shipped, all domestic orders will receive a tracking number via email or WhatsApp.

• EBOSS Global currently offers international delivery to selected countries.

• Estimated delivery time is 7–14 business days, depending on destination, customs clearance, and courier service availability.

• Shipping fees vary based on location and will be displayed during checkout.

•  

• International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product or shipping price.

• EBOSS Global is not liable for delays caused by customs processing or regulatory inspections.

• • Once your order is dispatched, a tracking number will be provided to monitor delivery status.

  • Delivery times may vary based on courier performance, local holidays, or unforeseen logistics issues.

  • EBOSS Global is not responsible for delays once the shipment has been handed over to the courier.

• If a package is returned due to incorrect address, recipient unavailability, or failure to collect, reshipping fees will apply.

• EBOSS Global will hold returned packages for up to 7 days. If no response is received within this period, the order will be considered void with no refund or replacement.

• We comply with all local and international regulations regarding the sale and transport of vape-related hardware.

• Delivery to PO Boxes, military addresses, or restricted regions may not be available.

• EBOSS Global reserves the right to decline or cancel orders that cannot be legally shipped to certain destinations.

For questions or concerns regarding your shipment, please reach out to our official support team:
📧 Email: admin@ebossglobal.com
📱 WhatsApp: +6018-668 1165
🌐 Website: https://ebossglobal.com

Our customer service team is available to assist with tracking inquiries, order issues, and delivery updates.