EBOSS Global provides vaping-related products and accessories intended only for adult customers in compliance with Malaysian laws and regulations.

Our products are strictly for individuals aged 18 years and above only. By placing an order, customers confirm that they meet the legal age requirement under Malaysian law.

Standard delivery takes approximately 3–5 working days via GDEX within Malaysia.
Orders confirmed before 4:00 PM will be processed for same-day shipment. Orders placed after 4:00 PM will be shipped on the next working day.

Same-day delivery may be arranged through third-party services such as Lalamove or other preferred courier services upon customer request. Additional delivery charges will be borne entirely by the customer.

We do not provide refunds for any purchased products.
Please ensure all order details are correct before completing payment.

Returns are accepted only for eligible cases approved by our support team.
Customers are responsible for all return shipping charges. EBOSS Global only covers the product value and does not bear any postage or courier fees.

Yes. Customers may request alternative courier services besides GDEX. However, all additional shipping charges must be paid by the customer.

No. All orders are strictly handled through delivery services only. Self-pickup arrangements are not available at this time.

Currently, EBOSS Global only provides delivery services within Malaysia.

For inquiries or assistance, please contact us through the details below:
Email: admin@ebossglobal.com
Phone: 018-6681165

Operating Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed